Next day delivery on all orders*
FREE delivery on 2 or more cases
*Next day delivery applies to orders delivered to UK Mainland addresses, ordered before 12.30pm Monday to Thursday. Delivery will be made on the next business day up to 9pm. This applies to most UK mainland addresses, except remote mainland locations where orders will be delivered within two to three working days.
Orders received before 12.30pm Friday will arrive the following Monday, and orders over the weekend will be delivered the following Tuesday. Public and Bank Holidays are classed as non working days. If we receive a high quantity of orders we reserve the right to bring forward the 12.30pm cut-off as required to ensure that we can keep our promise to customers who have already ordered.
Our standard delivery rate for a case of 12 beers is £6.99. Add a second case and your order will be delivered for free. This offer applies to UK Mainland addresses only. Please see table below for rates to other areas of the UK.
|UK Mainland||NI and Islands||Isle of Wight & Isles of Scilly|
|2 or more cases||FREE||£4.99||£4.99|
Please ensure that there is someone available at the delivery address to receive your order, or where this is not possible it’s often better to have the goods sent to a business address. Please ensure that the person receiving the goods is aged 18 or older as our courier may refuse to complete delivery if they are not satisfied that this is the case.
A signature is required on delivery. If you are not in the driver will leave a card for you to arrange a convenient re-delivery time. If the delivery is not re-arranged with the courier, they will return the parcel to us and a further delivery charge will be made to you for re-delivery.
You can request that your delivery is left in a designated place if you know you will not be in by adding Delivery Instructions during checkout. We cannot however be held responsible for any damage or loss to your order once delivered.
We hate breakages. It’s an annoyance for you and it’s a waste of good beer. We try to minimise breakages in transit as much as we can, but if they do occur then we will send out a replacement case as soon as we are notified of the breakage by our courier. In the very unlikely event that we cannot put a replacement together we will offer you a full refund. If there appears to be damage to your order when it arrives then please inform the courier making the delivery that you a) cannot accept the goods because they are damaged or b) you will accept the goods but will not sign for as received in good condition and insist the courier records the damage.
We’re proud to operate a no-quibble money back guarantee. If any of the beers you’ve ordered aren’t to your taste, let us know and we’ll arrange for a full refund for any bottles that haven’t lived up to your expectations. We’ve kept the returns process as simple as possible: all you have to do is fill out our online returns form telling us why the beer wasn’t for you. (This information is very important for us to get to know our customers better and make sure the range of beers we offer is the best selection it can be.)
Please retain all bottles, opened or unopened, that you would like to request a refund for, as we may arrange for collection of the bottles so we can evaluate them at the Warehouse. If you feel that there is anything wrong with the bottles you have ordered, please contact us with details as soon as possible so that we can investigate. We will refund you within 7 days of receipt of any returned goods. Refunds will be credited to the original method of payment.