We can arrange delivery to offshore locations. For delivery to Scottish Islands, Isle of Man, Northern Ireland, Isle of Wight and Channel Islands please contact us. Alternatively we can deliver to an agreed mainland location where offshore clients can collect.
Our carriers have an exemplary success rate when delivering for us.
Our standard delivery rate is £6.99 per case which applies to both 12 bottle and 18 bottle cases. Additional cases are charged at £3.00 each.
Delivery will be made on the next business day up to 9pm. This applies to most UK mainland addresses. There are a number of remote mainland locations where delivery will be effected within two to three working days.
Next day delivery applies to orders received before 2pm Monday to Friday. We do not offer Saturday delivery. Orders placed by 2pm on a Friday will be delivered on the following Monday. Public and Bank Holidays are classed as non working days. We do not offer delivery on Public Holidays. If we receive a high quantity of orders we reserve the right to bring forward the 2pm cut-off as required to ensure that we can keep our promise to our customers who have already ordered.
Delivery to all UK offshore locations including Scottish Islands, Isle of Man, Northern Ireland, Isle of Wight and The Channel Islands are quoted on request by e mail or telephone.
For delivery of orders of 5 cases or more and bulk pallet orders please contact us for a delivery quote. Delivery rates we obtain from carriers can vary from month to month for these consignments. We wish to secure the best possible rate for our customers.
If your order goes missing or is damaged prior to delivery we will send a replacement as soon as we can. In the unlikely event that we cannot do this we will offer you a full refund. For these purposes delivery takes place when goods are left at your delivery address or with any other person in accordance with your instructions. Please ensure that there is someone available at the delivery address to receive your order. Where this is not possible it is often better to have the goods sent to a business address.
Customers must report all damages within two working days of taking posession of the goods. Customers must report damages by e mail. Whilst we will replace your loss upon our satisfaction that the damage has occured at point of despatch or in transit we cannot accept damage reports by telephone. We shall attempt to reply to your e mail informing us of damages within two hours however during peak periods we reserve the right to contact you by the end of the following working day.
Please ensure that the person receiving the goods is aged 18 or older as in the event that our courier is not satisfied that this is the case they will refuse to complete the delivery.
We reserve the right to arrange collection of returns by our nominated carrier. In the event that you wish to return goods we will offer you a choice of our carrier collecting the goods from a location which you nominate or if you agree, a location we nominate. Where damage is in dispute we reserve the right to have the damaged goods returned to our premises for inspection prior to replacement goods or a refund being issued.
Should the goods appear to be damaged at point of delivery you the customer must open the packaging and inspect the goods before signing for the goods as received in good condition. In the event that the goods are damaged you must inform the courier making delivery that 1. YOU CAN NOT ACCEPT THE GOODS AS THEY ARE DAMAGED. 2. YOU WILL ACCEPT THE GOODS BUT WILL NOT SIGN FOR AS RECEIVED IN GOOD CONDITION AND INSIST THE COURIER RECORDS THE DAMAGE.